GUEST SERVICES ATTENDANT CASUAL - YHA CAIRNS

This role is unsupervised requiring a a high level of responsibility. Fantastic opportunity for someone who enjoys working overnight.

19th June, 2025

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

YHA Cairns Central is ideally situated in the bustling centre of Cairns, boasting 209 beds across 59 rooms, all set in a relaxed ambiance with expansive outdoor living areas and verdant tropical flora. It's an excellent base for venturing into the extraordinary convergence of two World Heritage wonders : the Great Barrier Reef and the Daintree Rainforest. Immerse yourself in the reef's dazzling marine life through scuba diving or snorkelling, unveiling the breathtaking coral habitats. Meanwhile, Mission Beach provides a perpetual summer atmosphere in a tranquil coastal town, renowned for sightings of the rare cassowary.

About the role :

We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

Responsibilities include :

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.
• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.
• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.
• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties.
• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

About you :

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

What's in it for you

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role!

A National Criminal History Check is mandatory step in the recruitment process.  We encourage Aboriginal and Torres Strait Islander people to apply.

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