Concierge

The Position :

• Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
• Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
• Understand the safety cultures : E.g. : Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
• Proactive and predictive service delivery and excellence
• Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
• Maintain the assigned commercial site / floors as the corporate showcase to all visitors
• Ensure all relevant process documents, procedures and listings are accurate and up to date.
• Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
• Support, promote and drive engagement to client events and activations.
• Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
• Ensure all relevant mailboxes are monitored and managed.
• Site Tour facilitation and attention to details
• Consider sustainability and cost savings in all decision-making

Our Benefits :

Minimum Criteria :