Learning And Development Officer

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As The Learning & Development Officer, You Will

Research, design, develop and evaluate training programs and resources, for Smart Service, leveraging contemporary, evidence-based learning techniques,

including online and blended learning strategies, that also accommodates the needs of remote or hybrid workforce and support the organisation's ongoing growth and capability.

Facilitate and deliver engaging training programs, to Smart Service staff and client agencies, using a mix of in-person, virtual, and self-paced formats to enhance knowledge, skill development, and ensure quality and consistency in service delivery.Contribute to organisational development initiatives and service transition projects, across Smart Service, to support the drive for organisational change and facilitate growth.Monitor and conduct induction programs for Smart Service and communicate trainee's progress to internal stakeholders, to assist with the effective integration of staff into Smart Service's culture.Engage, consult, and build relationships with key internal and external stakeholders, to ensure training content and delivery is in line with business needs and quality service delivery outcomes.

Applications will remain current for 12 months.

Occupational group Education & Training

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