Customer Service Manager - Woolworths Medowie

Requisition ID 1023889 - Posted - Woolworths Supermarkets - NSW - Full-time - Retail Operations As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness, and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage, lead, and develop your team will ensure we go the extra mile and strive to exceed customer expectations.

About the RoleResponsibilities : Leading teams to put team and customers first through the day-to-day management of a supermarket front endPromote an environment that excels in customer service and reduced wait timesCoaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety, and Merchandising StandardsDelivering key performance metrics and targets across the Customer Service TeamReview and plan for sales and seasonal events to maximise opportunity and meet customer expectationsLeading Store Sustainability commitmentsWhat makes you right for WooliesAbout you… Ability to listen and learn and show genuine care for both team and customersBelieves in always doing the right thingWorks collaboratively end to end as one teamAbility to work in a fast-paced & complex environmentDrive to coach and develop large teams to deliver great resultsAbility to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the visionAbility to lead change effectivelyCommunity orientatedWhen you will be neededThis full-time salaried role is best suited to an individual with flexible availability to work early mornings, days, and late nights across a fortnightly rotational roster including weekends.

Why work with usWhether you're starting out, already on the way to achieving your goals, or at the top of your game, we can help you build a brilliant retail career. If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths.

Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work / life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn.

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