Organisational Change Manager

The Business Banking Change Management team is a high performing team with far reaching networks across CommBank. We are focused on creating a superior change experience for our people and business customers.

We work on strategic initiatives within the Business Bank and are committed to bringing out the best in each other to achieve desirable outcomes for our staff and customers.

• Do work that matters

Lead the change, business engagement and change strategy for complex change delivery, to achieve effective and sustainable change and business outcomes. The role will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.

• Specifically, you will
• Conduct detailed change impact assessments that accurately reflect the change impact, including the impacts on the business, other areas of the Group, associated people risks and how these impacts will be managed.
• Plan and lead a comprehensive change management approach, developing fit-for-purpose change interventions and solutions that deliver value and maximise change adoption.
• Manage the identification, and engagement of internal and external stakeholders, as well as resolution of stakeholder people-related risks and issues.
• Manage change transition and adoption through communications, engagement, coaching, training and tracking metrics, so that changes become business as usual.
• Design and implement business readiness tracking metrics for Change Management readiness measures.
• Manage the development of artefacts, including change impact assessments, change implementation plans, communication plans, stakeholder engagement, business readiness assessments and resistance management plans.
• Design and develop change collateral as required (e.g. presentations, training materials, communications and reference material).
• Contribute to the development of change objectives and measures of success and continuously monitor adoption and success metrics.
• Collaborate across the Change Management Chapter Area and Practice to drive knowledge sharing, learning and problem solving.
• We're interested in hearing from people who have
• A proactive and autonomous approach to deliver project outcomes
• An agile mindset and familiarity with agile practices
• Influential stakeholder management, negotiation and leadership skills
• A creative approach and the ability to communicate familiar material in new and original ways
• Proven experience in delivering change and communication strategies in large and complex environments
• Tertiary qualifications in a relevant discipline.
• A risk mindset
• Domain knowledge of Business Banking would be advantageous

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Advertising End Date : 20 / 02 / 2025