Customer Engagement Lead

4 days ago Be among the first 25 applicants

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional outcomes. This exciting new position at New Horizons has been recently created following our recent company restructure. What's in It for You? Professional Development : Opportunities for continuous learning and career growth. Supportive Team Environment : Work with a collaborative and motivated team. Innovative Culture : Be part of a forward-thinking organization that values creativity and innovation. Flexible Work Arrangements : Enjoy a balance between work and personal life. Community Engagement : Make a positive impact in the local community. Diverse and Inclusive Workplace : Work in an environment that values diversity and inclusion. Why Join New Horizons? We're committed to creating a workplace that supports your growth, work-life balance, and overall well-being. Here's what you'll enjoy : Salary Packaging : Up to $15,900 annually, maximizing your take-home pay. Entertainment Allowance : An additional $2,650 annually for dining, holidays, and more. Monthly Rostered Days Off (RDOs) : Prioritize self-care with a three-day weekend every month! Clinical Supervision & Peer Support : A collaborative environment to thrive professionally. Development Opportunities : Build your skills through internal and external training. The Opportunity We seek a dynamic and experienced Program and Experience Lead to lead and support regional functions like Rostering and Allocations, Workforce planning, HR, risk, and IT, with Service Delivery, ensuring efficiency and collaboration on ground with both customers and staff, and facilitation of positive and productive relationships between our head office teams and our frontline employees. Your role will involve : Lead frontline teams, ensuring clear communication and shared goals. Identify skill gaps for capability uplift programs. Align rosters with operational demands, preventing conflicts. Address staffing challenges to meet business needs. Mentor teams, ensuring policy compliance. Supervise staff and volunteers on complex tasks. Implement procurement and finance policies smoothly. Balance budget and resource needs. Build strong networks with stakeholders. Coordinate service delivery with corporate initiatives. Work with corporate services like Finance, IT, and WHS. Manage cross-functional challenges. Ensure compliance with legislation and standards. Lead quality improvement initiatives. Compile accurate reports on service delivery and compliance. To be successful in this Program and Experience Lead role, candidates must have the following : A relevant degree or equivalent experience in business, human services, or a related field. Experience in leading cross-functional teams and managing operational alignment between corporate and service functions. Ability to manage and plan work autonomously and exercise judgment in problem-solving and decision-making. Compliance Knowledge : Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations. Pre-employment Checks : National Disability Insurance Scheme Worker Check; Working with Children Check (or any equivalent check available in the State or Territory in which your employment is based); and National Police Background Check that discloses your suitability to have unsupervised contact with vulnerable groups of people. If this sounds like you……. Please apply directly

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at New Horizons by 2x

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