Community Engagement Lead

This is a Community Engagement Lead role with Co-Hive based in Alexandria, NSW, AU Co-Hive Role Seniority - mid levelMore about the Community Engagement Lead role at Co-HiveKey Responsibilities Lead the Full Intake & Transition JourneyYou'll manage the entire participant journey from first enquiry through to program commencement—ensuring each participant and their family feels welcomed, understood, and empowered.Respond to all enquiries and build strong rapport with families and referral networksOversee participant recruitment, enrolment, documentation, and onboardingUnderstand NDIS budgets and coordinate Schedule of SupportsSupport NDIS plan reviews with timely and clear documentationFollow up leads, identify opportunities, and track enrolmentsWork closely with the leadership team to ensure a consistent and high-quality intake processRepresent Co-Hive's values with warmth, empathy, and professionalism Develop Relationships & Strengthen PartnershipsYou'll build trusted relationships across the Sydney disability sector to connect participants with meaningful opportunities and ensure their voices are heard.Establish and nurture partnerships with allied health providers, community organisations, schools, and local networksSupport and involve participants in the co-design and co-delivery of community eventsRepresent Co-Hive and its participants at expos, transition forums, and other external eventsEnsure participants are visible, engaged, and empowered in external-facing opportunities Lead Events, Campaigns & Administration TeamYou'll lead the preparation, delivery, and follow-up for Co-Hive's signature events and communications.

You'll also lead the administration team to ensure excellence in every interaction.Plan and lead Co-Hive Open Days and the annual Family & Carer Conference (pre, during, post-event)Ensure exceptional communication, logistics, and stakeholder follow-up for all eventsLead a small administration team (on-site and offshore), ensuring efficient, accurate, and professional operationsProvide direct leadership to the Admin Coordinator, ensuring all processes are completed to a high standard, inquiries are followed up, and social meetups are planned and promotedSet and uphold the tone of Co-Hive's voice—warm, inclusive, responsive, and high-performing Collaborate with Marketing & CommunicationsYou'll work closely with the Marketing and Communications team to help shape and strengthen Co-Hive's community voice—online and offline.Act as the key contact for the Social Media CoordinatorRepresent the voice and branding of Co-Hive in all external messagingContribute ideas to campaigns and support monthly strategy and analytics reviewsCoordinate the monthly Buzz newsletter, celebrate participant stories, and track community impactEnsure the online presence reflects Co-Hive's professionalism, purpose, and inclusivity Be the Expert in Systems Navigation & Family SupportYou'll be the go-to person for supporting participants and families through the NDIS and other service systems.Provide expert, up-to-date guidance on NDIS reviews, documentation, and appealsWork closely with families to ensure they feel supported and informedLiaise across teams to ensure documentation aligns with participant goalsAdapt to changes in the NDIS landscape and share updated practices across the organisationThe Successful Candidate Will Demonstrate : A warm, approachable, and professional manner with high-level interpersonal skillsEmpathy, initiative, and a proactive, solutions-focused mindsetStrong understanding of NDIS and the current disability landscapeAbility to work collaboratively with a team and autonomously when requiredOutstanding communication skills (verbal and written)Demonstrated experience building and maintaining professional relationshipsExcellent organisational and time-management skillsFlexibility and curiosity to learn and adapt in a dynamic environment.Before we jump into the responsibilities of the role.

No matter what you come in knowing, you'll be learning new things all the time and the Co-Hive team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined Key Responsibilities Leading the full intake & transition journey Developing relationships & strengthening partnerships Leading events, campaigns & administration teamKey Strengths Interpersonal skills NDIS knowledge? Communication skills Organisational skills Flexibility Team collaborationWhy Co-Hive is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that's right for them.

So when you apply you have the chance to show more than just your resume.A Final Note : This is a role with Co-Hive not with Hatch.