It Support Officer

Herron Todd White is a respected market leader with a positive and focused future. Our people are the key to maintaining our strong reputation for providing high quality property valuations and exceptional customer service for key clients across Australia. We have an unrivalled national presence with a network of 65 offices and over 850 employees. It's our people that make us great and we're proud of our culture that prioritises teamwork, flexibility, challenge and endless opportunities.

• About the Role

We need people that aren't just interested in the technical side of IT Support but also have a genuine interest in helping others and being part of a team.

You will be serving as the first point of contact when our team needs technical assistance and our team is spread across the entire country so you will be spending a lot of your time performing remote troubleshooting. Clear communication and a desire to provide exceptional customer service to our team is paramount.

Some cool facts about us at Herron Todd White :

• We are one of the largest early adopters of Google technology in Australia. Using our relationship with Google and their cloud technology stack, we are always looking for new ways to deliver innovations to the property market.
• The IT team works in a relaxed environment, with good humour and team events just part of the gig.
• Our company is 50 years old but feels more like a startup. It has process and control in the right places and leaves the rest up to smart people to get their jobs done.
• We're everywhere, holding the title of valuation firm with the greatest coverage across Australia. Across 64 offices, we have over 800 staff.
• Cloud, Big Data, Analytics, Drones, Mobile computing, Google Maps and Geocoding. You name the buzzword; we're probably using it.
• Key Responsibilities

As part of the IT Support team, you will work within a team to address a high volume of requests daily, ensuring that one day is never quite like the one before.

Your key areas of responsibility will include :

• Work with your team to monitor helpdesk tickets, ensuring they are actioned within required timeframes
• Providing exceptional IT support and customer service for users across our business
• Troubleshooting user issues and managing through to resolution
• About you

To be successful in this role, you will ideally meet the following criteria :

• You have recently completed or are studying towards a recognised Information Technology qualification.
• Excellent communication skills
• The ability to investigate issues and problem solve
• Previous IT experience would be beneficial, but not essential
• A proactive, can do customer service mentality
• You are looking to build a career in IT and are looking for that exciting next step to launch from (even if it might be your first step!)
• You sometimes even ask 'dumb questions' (even if you know the answer) just to understand a user issue completely.
• You are comfortable conversing with both business and technical folk. You, after all, are the bridge between the business and the development team.
• You want to have fun at work. You enjoy social events at work and see this as a great way to build relationships with your team members.
• Current Australian / New Zealand citizen, permanent resident or current Visa holder with no restriction on working hours
• And the usual - you're smart, have an eye for detail, you are a quick learner, and hold yourself to high standards.

At HTW we're committed to building an inclusive culture in which every individual feels respected and valued. A culture that embraces diversity, where employees feel appreciated for their unique characteristics and are comfortable sharing ideas and other aspects of their true and authentic selves. We encourage applicants of diverse backgrounds and identities, and all ages and abilities to apply.

• Role Type
• In-house - Permanent - Full-time - Entry level
• Company Overview