Front Desk Agent

Property DescriptionHotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team.

As a historic and luxurious property offering unparalleled hospitality, Hotel Viking is the perfect place to further your career in the hospitality industry.

With its breathtaking views, elegant accommodations, and exceptional service, Hotel Viking has been a renowned destination for discerning travelers since 1926.

As an employee, you will have the opportunity to work in a vibrant and dynamic environment where you can showcase your skills and expertise.

Join our team and be part of a legacy of excellence at Hotel Viking, where we strive to create unforgettable experiences for our guests.

Apply today to be a part of our prestigious team!OverviewAre you a people-oriented individual with a passion for hospitality?

Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences.

With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay.

From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued.

If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.ResponsibilitiesGreet and welcome guests with a warm and friendly attitude, creating a positive first impression.Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.Provide information about hotel facilities, services, and local attractions.Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.Process guest payments and maintain accurate records.Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.Maintain the cleanliness and organization of the front desk area.Assist in administrative tasks, such as answering phone calls and handling reservations.QualificationsHigh school diploma or equivalentPrior cash handling experience necessaryExceptional communication skillsVery good computer skillsAbility to work flexible hours including weekends and holidaysStrong problem-solving skillsAbility to multitask and work in a fast-paced environmentExperience in customer service is preferredKnowledge of hotel or resort operations is a plusSalary RangeUSD $19.00 - USD $19.00 / Hr.

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