Deputy Boutique Manager

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TAG Heuer : the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

ABOUT THE OPPORTUNITY

If you like challenges, out-of-the-box thinking and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high performing Deputy Boutique Manager to join our Melbourne Boutique.

Reporting to the Boutique Manager, the successful candidate will act as a brand ambassador, support and assist the Boutique Manager with all daily retail duties.

• Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
• Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
• Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly , leveraging business opportunities linked to local market
• Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager
• Ensures team’s motivation and cohesion to reach the Boutique’s goals
• Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
• Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
• Promotes a positive, inclusive, and supportive work environment in line with group’s values
• Contributes to the successful onboarding of newcomers
• Acts as Team leader in the absence of the Boutique Manager
• Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
• Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique , especially at events
• Defines proactively grooming, attitudes , and Visual Merchandising in line with luxury standards and internal guidelines
• Leads the team to develop long-term relationships with clients
• Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans and participates to events in line with brand strategy and guidelines
• Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
• Ensures compliance with internal control policies
• Supervises the store expenses and maintenance
• Shows proactivity to challenge and improve processes

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us : bring your own style & charisma!

To be successful in this position, you will possess the following :

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Management

Industries

Retail Luxury Goods and Jewelry

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