Posted : 26 / 08 / 2024
Closing Date : 09 / 09 / 2024
- Salary
- 35.00 - $55.00
- Job Type
- Fixed Term (Fair Work restrictions apply. Please contact your People Business Partner)
Location : Canberra
Job Category : Insurance & Superannuation
At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We're proud to wear the government crest, and proud to serve those who serve our country.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we're always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
The drive to make a difference.Your new roleWe are seeking a driven and focused Resource Planner with experience in a contact centre environment. You'll leverage your best practice knowledge to enhance service and outcomes through effective resource planning.
With your developed stakeholder engagement skills, you work with the business regarding any staff issues, training requirements and ensure all future events and leave requests are accounted and planned for.
Desired Skills and ExperienceWhat you need to excelCSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;Delivering results and meeting customer expectationsWorking with PeopleAdapting and Responding to ChangeDeciding and Initiating ActionAnalysingCommercial and Strategic ThinkingIn addition to these, you will need;Experience in workforce management processes with at experience in a call centre environmentGenesys Cloud experience, highly regardedRecent experience with rostering and scheduling to contribute to achieving performance objectivesExcellent communication skills with the ability to build stakeholder relationships within CSCTechnical knowledge within the call centre environment, including call centre metricsAbility to set priorities, plan and organise own work load with mínimal supervision and work to tight deadlines while effectively manage competing prioritiesAbility to investigate and analyse complex data sets to produce insights and reports to assist achieving strategic outcomes and operational improvementsWhat will you get in return?6 month contract with attractive hourly ratesOpportunity to join a highly experienced and knowledgeable team within a supportive and fun environmentBenefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.do I apply?Please noteAgency submissions will not be considered for this positionMore about CSC