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Document Support Officer

Document Support Officer

Beyond Bank AustraliaCanberra, Australia
3 days ago
Job description
  • Introduction
  • 12 Month Contract
  • Full time
  • 75 hours per fortnight
  • Work from anywhere in Australia!
  • Why work for Beyond Bank?

    • A flexible, inclusive and diverse environment
    • Opportunities for professional growth
    • Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services
    • 3 paid Work Life Balance days per annum
    • 2 paid Community Volunteer days per annum
    • Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.
    • The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.
    • Help our customers reach their financial goals.

    • Description
    • Reporting to the Senior Project Manager Strategy, you will
    • Review lending processes, complete individual department documented process changes, including information sheets, procedure, and documented processes.
    • Ensure accuracy of content in supporting procedures, both new and existing to integrate the change in system and steps of the lending journey.
    • Test documented changes to processes and procedures to validate with Stakeholders as to accuracy and flow.
    • Receive, triage, and analyse stakeholder requests for process and procedure changes to ensure changes are appropriate to execution and business owner area
    • Analyse new processes built in the lending system and make procedure recommendations to support the new workflows
    • Ensure that a strict and clear governance framework is adhered to in order to manage version control of all updated documents prior to publishing
    • Utilise Subject Matter Expertise knowledge of end-to-end processes and associated constraints / opportunities / changes to ensure all documents produced or updated are aligned to system and process steps.
    • Work collaboratively with relevant stakeholders to complete the required work and design as well as implement an effective approach to confirm accuracy and flow of updated or new documents.
    • Leverage existing principles around virtual teams, Agile, waterfall project methodology
    • Work in partnership with an extensive stakeholder group to provide a seamless and united experience for our internal and external customer
    • Skills and Experiences
    • You will need
    • Excellent customer service skills and a passion for building relationships
    • Knowledge in lending processes, procedures and resource material
    • Current system and process knowledge
    • Proficient skills in the MS Office suite
    • High attention to detail skills
    • As a values-driven and preferred employer, we work for and with our people to grow your career.

      If you are passionate about people and want to make a difference, we want to hear from you!

      Please be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking.

      15 087 651 143 AFSL / Australian Credit Licence 237 856.

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