Document Support Officer

Why work for Beyond Bank?

• A flexible, inclusive and diverse environment
• Opportunities for professional growth
• Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services
• 3 paid Work Life Balance days per annum
• 2 paid Community Volunteer days per annum
• Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

Help our customers reach their financial goals.

• Description
• Reporting to the Senior Project Manager Strategy, you will
• Review lending processes, complete individual department documented process changes, including information sheets, procedure, and documented processes.
• Ensure accuracy of content in supporting procedures, both new and existing to integrate the change in system and steps of the lending journey.
• Test documented changes to processes and procedures to validate with Stakeholders as to accuracy and flow.
• Receive, triage, and analyse stakeholder requests for process and procedure changes to ensure changes are appropriate to execution and business owner area
• Analyse new processes built in the lending system and make procedure recommendations to support the new workflows
• Ensure that a strict and clear governance framework is adhered to in order to manage version control of all updated documents prior to publishing
• Utilise Subject Matter Expertise knowledge of end-to-end processes and associated constraints / opportunities / changes to ensure all documents produced or updated are aligned to system and process steps.
• Work collaboratively with relevant stakeholders to complete the required work and design as well as implement an effective approach to confirm accuracy and flow of updated or new documents.
• Leverage existing principles around virtual teams, Agile, waterfall project methodology
• Work in partnership with an extensive stakeholder group to provide a seamless and united experience for our internal and external customer
• Skills and Experiences
• You will need
• Excellent customer service skills and a passion for building relationships
• Knowledge in lending processes, procedures and resource material
• Current system and process knowledge
• Proficient skills in the MS Office suite
• High attention to detail skills

As a values-driven and preferred employer, we work for and with our people to grow your career.

If you are passionate about people and want to make a difference, we want to hear from you!

Please be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking.

15 087 651 143 AFSL / Australian Credit Licence 237 856.