Customer Service And Claims Advisor

Community based and profit-for-purpose, MatchWorks is one of Australia's biggest employment services providers.

We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives.

JobAccess is the national hub for workplace and employment information for people with disability, employers and service providers.

Created by the Australian Government, it brings together the information and resources that can 'drive disability employment'.

At MatchWorks, we believe everyone deserves the opportunity to work.

That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.

We know what job seekers need to take the next step and we are across the kinds of things employers want in their people.

Most importantly, we bring the two together in a professional and positive way.

Our talent is diverse, with 650 staff across 230 locations coming from over 150 countries and speaking more than 100 different languages.

Working for MatchWorks is more than a job, it's a career.

About the roleThe JobAccess Claims Officer's key objective is to assist with the performance and compliance activities of the program to achieve job seeker outcome targets.

Your responsibilities will include but not be limited to :

Operate as an expert in claims management to comply with Department of Employment and Department of Social Services, Deed and Guideline requirements.

Ensure special claims are accurate and where there is an issue, identify and undertake remedial action.

Provide a high level of support and guidance to staff and managers in the understanding and implementation of the Deeds and Guidelines.

Supportive, flexible and willing to meet and adjust to management and changing business needs.

Ensure all activities are in alignment to the genU WHS policies and procedures.

Participate and promote the health and wellbeing of all staff.

About YouThe successful candidate will have proven experience within JobAccess services and have knowledge of the current Employment Services DEED Guidelines.

The preferred candidate will also have :

Experience in delivering services under Workforce Australia, Disability Employment Services or Training Services.

Understanding of compliance and contractual obligations associated with Department of Employment and Workplace Relations (DEWR) and Department of Social Services contracts (DSS) including confidentiality requirements under Commonwealth Government contracts and the ability to implement services within these programs.

Relevant Certificate or Qualification in Administration and / or demonstrated experience in an Administration role.

Proven administrative skills, including computer skills with an emphasis on Word, Excel, ESS, Internet search and email applications, databases.

Why us?Join a forward-thinking organisation that values innovation, professional growth, and creating positive outcomes for students.

Make a meaningful impact in vocational training by driving excellence in learning design and development.

There are so many benefits available when you work with MatchWorks, some of which include :

Employee Referral Program

• Refer someone to genU and receive a generous bonus after their 6-month qualifying period!

New starter receives a referral bonus too.

Increased Take-Home Pay : Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.

Employee Discount Program : Save with discounts at over 450 of Australia's favorite retailers and service providers, including Coles, Woolworths, and JB HI-FI.

Study Scholarship : Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.

Commitment to Staff Health & Wellbeing : 24 / 7 access to an innovative, holistic employee assistance program supporting emotional, mental, financial, and physical health.

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality.

We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

For further details about this role please contact Georgia Miller at

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.

To discuss adjustment requirements or obtain a copy of the PD, please contact Duncan at

We are reviewing applications and conducting screening as they come in, so don't wait to apply!

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