Coordinator - Technical Operations - IT - Fremantle - Oceania - APAC

This role will be responsible for supporting, troubleshooting, and managing end-user technology, ensuring seamless day-to-day operations for employees. This includes providing technical support, configuring and maintaining devices, ensuring software compatibility, and troubleshooting hardware and software issues. The EUC specialist will work closely with the IT team to implement and manage end-user systems and solutions.

Key Responsibilities-

• Ensure strict adherence to the Regional IT team’s processes, Service Level Agreement (SLA), standards and policies.
• Ensure adherence to the company’s global and regional standards and policies.
• Ensure approved system administration methodologies and processes are followed
• Work across all Information Technology Service Management (ITSM) areas to assist with the Change Management process
• Provide High Priority Incident Management during Terminal incidents
• End-to-end incident management of lower priority incidents.
• Investigate escalated and reported incidents, and provide resolutions in line with agreed SLA’s for nominated Business Services
• Provide after-hours response (24x7) to escalated critical incidents for systems at the Terminal on a rotational rostered basis. This may include taking calls or physically attending at the terminal.

Qualifications, Skills and Experience –

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

Supporting equality

We are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia’s culture and values. We strongly encourage persons from non-traditional backgrounds to apply.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

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