GUEST SERVICES ALL ROUNDER FREMANTLE

Do you want to join a great team, you have pride in your work and be part of this family friendly environment? Apply today!

10th June, 2025

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

Nestled in the heart of the bustling city centre, YHA Fremantle boasts 49 rooms and 175 beds, offering a stay steeped in history at the Fremantle Prison. Constructed in the 1850s, this unique lodging is the only one in Western Australia to hold the prestigious UNESCO World Heritage Status. For the thrill-seekers, an overnight stay in an actual prison cell awaits! Additionally, the hostel caters to those seeking more comfort with a newly built section featuring private en-suite rooms for a touch of luxury.

Day-to-day duties include :

Front desk :  Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere, answering guest queries and providing helpful local knowledge and recommendations, checking in and out guests and providing them with information that will assist in an enjoyable stay, resolving any guest concerns or disputes and escalating to relevant management when appropriate.

Housekeeping :   duties include refreshing communal spaces, bathrooms and accommodation rooms, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean.

What are we looking for :

• Previous experience in housekeeping or commercial cleaning
• Willingness to take direction from others
• Flexible availability for a 24 / 7 roster including night shifts, weekends and public holidays
• Good communication skills verbal and written

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

What's in it for you

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role!

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