Administration Officer / Intake Worker

Positive Sullutions is looking for a passionate administration assistant and intake worker to work with our families and clients in a welcoming and lively Psychology clinic in Lalor. We have a part-time position available that allow for flexible work arrangements. Our focus is to help children, young people, and adults grow their potential. Our goal is to help guide individuals and families to overcome barriers and build their capacity. The successful applicants role will be to facilitate access to the services by managing intake and appointment bookings, complete service agreements and billing and liaise with clinicians, families and networks.

• About Positive Sullutions

Our vision is to assist parents, carers and individuals impacted by disability to understand and work through challenges in their day to day life. We aim to improve the overall wellbeing and functioning of the individual and their family unit by delivering accessible and evidence based psychological services to our clients.

Why join us

We want you to be part of our team culture, to feel happy and supported in a role you find rewarding, we offer the following benefits to take care of you :

Employment security

Permanent position(s) that includes salaried entitlements. Further to this we look to advance and create career progression pathways for all our staff.

Supervision

individual supervision to assist you to develop in your role and team meetings to allow for clear communication between the whole team. All our staff are highly valued and recognised as having something to contribute to the well-being of our clients.

Professional development

All staff are provided with orientation and any additional training that they may need to perform their role. In addition to this clinicians undertake regular PD sessions and administration staff are welcome to join when the topics are of interest or relevant to their interactions with clients.

Flexible work arrangements

We work with staff to create a timetable that fits for everyone, this can include work from home arrangements.

Supportive Team

As a small private practice we look out and support each other and enjoy fun times together.

Key Selection criteria

Essential

Current Working with Children's Check and National Police Check.

Current NDIS worker check (or willing to obtain one)

Completed NDIS worker orientation module

Experience

Demonstrated excellent administration skills with ability to prioritise, meet deadlines, work well under pressure and maintain a customer service focus

Relevant qualifications or experience in administration or business (experience working in a medical or allied health practice is preferred)

Commitment to maintaining confidentiality regarding client, referrer and provider details.

Proficient in using common software e.g. Microsoft Office including outlook, word and excel

Experience in using Annature, Xero and Halaxy will be highly regarded

Experience in counselling, intake, children and families or work with vulnerable populations (particularly disability) also highly regarded

Experience in NDIS and medicare billing highly regarded.

those working towards a career as a psychologist (particularly in the field of child development) are strongly encouraged to apply

Skills

Excellent communication skills and confidence in partnering with children, parents and networks.

Comfortable navigating conflict or challenging conversations

Work well in a small team environment and autonomously

impeccable organisation, problem solving and time management skills

Knowledge / experience of NDIS billing and requirements (desirable).

Characteristics

Passionate, emphatic and non-judgemental

Fun, engaging and invested in connecting and supporting clients.

Innovative, flexible and creative in approaches and delivery of services.

Understand personal weakness and use these as opportunities for learning, growth and development.

Value positive energy, enthusiasm, compassion and integrity.

Likes dogs - we have an adorable therapy dog who works in the clinic with us!

We like to hire based on attitude as we consider this the most important asset to our practice. Positive Sullutions is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community.

Please provide a cover letter outlining why you will be a good fit for this role, along with you CV.

Job Type

Part-time

Part-time hours : 15 - 22.5 per week

Salary

60,000.00 - $70,000.00 per year

Benefits

Professional development assistance

Work from home

Schedule :

Day shift

Monday to Friday

COVID-19 considerations :

Staff are required to wear masks and be fully vaccinated (received 2 initial vaccinations and a booster).

Ability to commute / relocate :

LALOR, VIC 3075 : Reliably commute or planning to relocate before starting work (requ