Sales Coordinator

ISO Certification Experts is a Management Consulting organisation that creates customised Business System solutions for our clients, primarily to meet the requirements of ISO Management System Standards. We work with our clients to really understand what they need to enhance their business operations. We always strive for effective partnerships and recommend the best fit, tailored solutions for our clients.

ICExperts Academy is our new online training brand, launched last year, to complement our core business brand by providing practical online self-study training courses relating to ISO Management Systems Standards.

• About the Role

We're looking for a full time Sales Coordinator who's ideally Sydney based and can come into our Northmead office at least a couple of days a week - with the flexibility to also work from home if you want to.

You'll compliment our professional and growing team and be a part of our ongoing success by supporting the sales and project delivery processes for ISO Certification Experts and ICExperts Academy. This role is responsible for managing the sales process to nurture and qualify the leads that come to us with no cold calling required.

The main responsibilities are :

• Meet with prospective and existing clients to assist in planning the best approach for them
• Prepare and issue fee proposals
• Manage the existing sales pipeline and maintain records across our systems
• Facilitate the Sales to Project handover process
• Support the communication and administration needs of client projects
• Assist in coordination and implementation of marketing strategies to achieve sales goals
• Report sales metrics, dashboards, trends, results and areas needing improvement
• Provide sales and project related administration and support as required across the business
• About you
• You'll have -
• Qualifications
• Business Administration or Management qualification
• Experience
• Ideally, at least one year in a professional B2B customer contact role
• Knowledge
• Knowledge of Sales and Client Relationship fundamentals
• Skills and competencies
• Customer service focused : committed to providing exceptional customer service across all channels - written, phone and face to face.
• Communication : the ability to communicate clearly and concisely, varying communication style depending upon the audience, demonstrating empathy, authority, friendliness and confidence.
• Attention to detail
• excellent attention to detail and written skills when communicating with others, both internally and externally.
• Teamwork
• willingness to assist and support others as required and get on with team members.
• Time management / organisation
• demonstrated high level of organisational skills including the capacity to set priorities, work to deadlines, accomplish objectives effectively within time frame goals, and in an efficient and timely manner.

Benefits