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Student Services Officer

Student Services Officer

Times EducationBrisbane, Australia
11 days ago
Job description

We are currently looking for a suitably qualified, energetic, caring, and passionate Student Support Officer to join our team.

  • About This Role

The Student Services Officer provides initiative and proactive guidance to students over a range of areas including information on social, academic and personal issues with the view of assisting students to acclimatise to life and study in Australia.

You will be a multi-tasker, someone who can manage their workload in a fast-paced environment and above all a team player!

  • Responsibilities will include
  • Provide exceptional customer service to students, staff and visitors.
  • Provide assistance to individual students with support and welfare issues.
  • Assist students to acclimatise themselves to their studies and life in Australia.
  • Assist students with information regarding course progress, attendance requirements and accommodation issues.
  • Design and implement relevant and meaningful extracurricular activities to enhance and enrich student's learning experience.
  • Ensure all data-entry requirements are accurately and efficiently completed for all student administration.
  • Maintain the reception desk to high standards and deal with students, staff and visitors in a friendly, courteous, sensitive and tactful manner.
  • Demonstrated and relevant experience in a similar role and setting
  • Exceptional communication skills, written and verbal
  • Demonstrated customer service skills and experience
  • Record management and data entry skills
  • Intermediate Excel and Word skills, ability to generate reports
  • Excellent attention to detail
  • Exceptional time management skills
  • Initiative and ability to undertake analysis tasks pertaining to student matters
  • Desirable Criteria
  • Formal qualification in Counselling and / or related relevant experience
  • Working knowledge of the international education sector
  • Knowledge of the Department of Home Affairs
  • National Code 2018
  • Experience in the ELICOS industry will be favourably received

    • Only shortlisted applicants will be contacted - no agencies please.

  • Start Date : ASAP
  • Job Types
  • Full-time, Part-time, Permanent, Casual, Graduate

    • Part-time hours : 38 per week

    Schedule :

  • Monday to Friday
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    Student Officer • Brisbane, Australia