We are currently looking for a suitably qualified, energetic, caring, and passionate Student Support Officer to join our team.
The Student Services Officer provides initiative and proactive guidance to students over a range of areas including information on social, academic and personal issues with the view of assisting students to acclimatise to life and study in Australia.
You will be a multi-tasker, someone who can manage their workload in a fast-paced environment and above all a team player!
Responsibilities will includeProvide exceptional customer service to students, staff and visitors.Provide assistance to individual students with support and welfare issues.Assist students to acclimatise themselves to their studies and life in Australia.Assist students with information regarding course progress, attendance requirements and accommodation issues.Design and implement relevant and meaningful extracurricular activities to enhance and enrich student's learning experience.Ensure all data-entry requirements are accurately and efficiently completed for all student administration.Maintain the reception desk to high standards and deal with students, staff and visitors in a friendly, courteous, sensitive and tactful manner.Demonstrated and relevant experience in a similar role and settingExceptional communication skills, written and verbalDemonstrated customer service skills and experienceRecord management and data entry skillsIntermediate Excel and Word skills, ability to generate reportsExcellent attention to detailExceptional time management skillsInitiative and ability to undertake analysis tasks pertaining to student mattersDesirable CriteriaFormal qualification in Counselling and / or related relevant experienceWorking knowledge of the international education sectorKnowledge of the Department of Home AffairsNational Code 2018Experience in the ELICOS industry will be favourably receivedOnly shortlisted applicants will be contacted - no agencies please.
Start Date : ASAPJob TypesFull-time, Part-time, Permanent, Casual, GraduatePart-time hours : 38 per week
Schedule :
Monday to Friday