Intake & Community Engagement Officer

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At Healing Minds Psychology, w e provide high-quality psychological support to individuals and families across the lifespan, offering a warm, inclusive, and client-centred environment.

We are trained to provide assessment, treatment, and counselling services to all individuals.

The team at Healing Minds Psychology utilise evidence-based interventions and counselling techniques to support mental wellbeing, family relationships, and individual resilience.

Our practice is built on values of respect, empathy, professionalism, and accessibility.With a focus on promoting awareness and providing strategies for everyday challenges, Healing Minds Psychology aims to enhance mental fitness and strengthen relationships.Role DescriptionThis is a full-time onsite role as an Intake & Community Engagement Officer located in Moonee Ponds.

The Intake and Community Engagement Officer is often the first point of contact for new clients and a key connector between the clinic and the wider community.

This role requires a unique blend of interpersonal warmth, attention to detail, and initiative.You will manage the intake and onboarding process with empathy and efficiency, ensuring that clients feel welcomed and well-informed.

You'll also foster meaningful connections with local referrers, community organisations, and the public to help promote access to quality psychological care.Key ResponsibilitiesClient Intake & OnboardingRespond promptly and compassionately to new client enquiries via phone, email, or webConduct initial intake screenings to understand client needs and match them with the appropriate clinicianManage client onboarding, including consent forms, service information, and appointment coordinationMaintain accurate client data and communication logs in the practice management systemCoordinate with clinicians and administrative staff to optimise schedules and waitlist flowCommunity Engagement & OutreachDevelop and maintain positive relationships with referrers (GPs, schools, allied health, etc.

Promote Healing Minds Psychology through community events, open days, and educational workshopsRepresent the clinic in outreach initiatives to improve awareness and accessDistribute referral packs, service flyers, and other clinic materials to relevant networksSupport marketing and communications efforts (e.g., social media, newsletters, website content)Administration & Team SupportMonitor referral trends and waitlist activity, reporting to the Clinic Director / ManagerSupport internal communications and contribute to clinic culture and client experience initiativesEnsure all processes are aligned with privacy, consent, and ethical guidelinesAssist in onboarding new clinicians and coordinating clinic-wide updates or changesKey Selection CriteriaRelevant qualifications or certifications in psychology, counselling, social work, community services or related fieldsExcellent interpersonal and communication skills, including emotional intelligence and tactStrong organisational and time-management abilitiesAbility to handle sensitive mental health conversations with confidentiality and careExperience in a health, psychology, counselling, or community services settingConfidence using client databases or practice management systems (e.g., Halaxy)Ability to work both independently and collaboratively in a dynamic environmentNational Police Check & Working with Children CheckBackground or Bachelor degree in psychology, counselling, social work, or related human services fieldFamiliarity with mental health care plans, Medicare referrals, and rebatesExperience with stakeholder engagement, marketing, or community outreachCommitment to inclusive and trauma-informed practiceWhat we offerA supportive, kind, and professional team environmentMeaningful work with purpose-driven impactOpportunities for learning, growth, and career developmentAccess to discounted wellness servicesFlexibility to support work–life balancePlease contact Juliana (Clinic Director) for more information about the roleSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesMental Health CareReferrals increase your chances of interviewing at Healing Minds Psychology by 2xSign in to set job alerts for "Community Engagement Officer" roles.Melbourne, Victoria, Australia 3 weeks agoBrand Executive (Assistant Brand Manager)Melbourne, Victoria, Australia A$80,000.00-A$100,000.00 3 days agoMelbourne, Victoria, Australia 1 week agoExecutive Assistant, Tenant Advisory - Logistics & Industrial (Melbourne & Sydney)Melbourne, Victoria, Australia 2 weeks agoCoburg, Victoria, Australia A$80,000.00-A$90,000.00 1 month agoChief People Officer @ Glen Eira City CouncilMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoMaidstone, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoExecutive Assistant to the ELT (Executive Leadership Team)Southbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoExecutive Assistant to the General CounselMelbourne, Victoria, Australia 2 weeks agoParkville, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 6 days agoExecutive Assistant to the General Manager / Board SupportMelbourne, Victoria, Australia A$100,000.00-A$120,000.00 6 days agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 6 days agoEast Melbourne, Victoria, Australia 3 days agoEast Melbourne, Victoria, Australia A$53.00-A$55.00 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoRichmond, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoSouth Melbourne, Victoria, Australia 1 week agoWe're unlocking community knowledge in a new way.

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