Customer Service Representative

RehabHire is Melbourne's leading medical equipment healthcare company. We supply equipment and services to over 2,000 clients including aged care facilities, hospitals, and community services in metropolitan Melbourne.

We specialise in the supply and prescription of complex rehabilitation equipment and are committed to ensuring our patient's equipment needs are met with the highest service standards in Australia.

About the Role : We are expanding our customer service team to better support our customers. Multiple positions are available at our Pakenham office.

Your daily duties will include :

Assisting customers with queries via phone, email, web chat, or face-to-face.Processing equipment orders to support our delivery team.Liaising with allied health staff, nurses, patients, and families regarding orders, collection, and product suitability.Directing inbound calls / emails to sales, logistics, warehouse, and NDIS / DVA teams.Maintaining spreadsheets and documents using MS Office.Performing other duties as part of the customer service team.About You : The successful candidate must have at least 2 years' experience in customer service or a call centre role.

We seek friendly, engaging individuals with a passion for building beneficial relationships with clients and internal teams, and who enjoy helping others with a professional, polite communication style.

Candidates should have the ability to multitask, prioritize, work under pressure, and possess intermediate skills (at minimum) in Microsoft Office 365.

Self-driven, highly motivated, detail-oriented, organized, and passionate about customer service.

Experience in the disability, healthcare, or community services sectors is encouraged but not mandatory.

Why Work at Rehab Hire? The healthcare sector is rapidly growing, offering excellent long-term career prospects, job security, and opportunities for advancement.

Benefits include :

Free parkingEmployee recognition programsOngoing training in products, systems, and customer careA dedicated management team committed to your growthAt Rehab Hire, we value diversity, inclusion, and equality. We celebrate differences and support your authentic self.

Hours : 8 : 30 a.m. - 5 : 00 p.m., Monday to Friday

Join us and enjoy a supportive environment that helps you reach your potential.

Note : If you previously applied and were unsuccessful, please do not reapply.

To apply, submit a cover letter detailing your experience along with your resume. Shortlisted candidates will be contacted for an initial telephone interview.

Matching Your Skills : Update your profile to gain insights into your suitability for this role.

Your application will include questions about :

Your experience with Microsoft Office productsYour customer service experiencePrevious call centre workYears of experience as a Customer Service RepresentativeYour right to work in AustraliaCurrent Police Check (if applicable)Please include any relevant details if reporting this ad as fraudulent, misleading, or discriminatory.

What can I earn as a Customer Service Representative?

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