Senior Client Engagement Manager

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Join to apply for the Senior Client Engagement Manager role at Cotality Australia

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description :

Are you ready to take your career to the next level? As a Senior Client Engagement Manager, you'll be a vital part of our Corporate Business Development team, working with top-tier Banking and Finance clients across Australia.

In this role, you'll be the go-to person for our clients, ensuring their needs are met. You'll coordinate with various departments, turning challenges into opportunities and making every client interaction a memorable one.

If you're passionate about building strong relationships, love problem-solving, and thrive in a fast-paced environment, we want to hear from you!

What you will be doing :

• Manage inbound client enquiries and support tickets, ensuring timely and high-quality resolutions.
• Provide expert advice on platform features, configurations, and workflows.
• Escalate and manage complex issues through to resolution.
• Lead monthly governance sessions with key stakeholders.
• Prepare and deliver professional presentations for internal and external audiences.
• Act as the primary escalation point for client issues and performance concerns.
• Identify cross-sell and upsell opportunities within existing client portfolios.
• Serve as a subject matter expert (SME) across products and client segments.
• Collaborate with Sales, Product, and Project Management teams to align on client needs and solutions.
• Build and maintain strong, strategic client relationships.

Job Qualifications :

What you will bring :

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and retirement savings with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include :

Cotality's Diversity Commitment :

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement :

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Industries

IT Services and IT Consulting

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