Systems Support Officer, Home Care

Employment Type : Permanent full time

Hours : 76 hours per fortnight

Salary : 75k package, including Super

Location : Hybrid - Support Services Office, Richmond / Home

Upload with Application : Resume, cover letter, and all relevant qualifications

Contact : Sonia Aberl, saberl@mercy.com.au

This position provides specialist support to the business users of the Client Management system, The Lookout Way. Responsibilities include but not limited to, responding to and resolving user queries, delivering training, maintaining datasets such as rates schedules and profiles. The position is also responsible for assisting the administration stream within the ABS team where required.

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

As System Support Officer, you’ll use your problem-solving mindset, attention to detail, time management and patience to help even more for all who need us. Having clear communication, understanding user issues by listening actively and maintaining a professional, courteous approach are the key qualities for this role.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have :

Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.

A compassionate, flexible and positive approach to effective user support.

The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining :

A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.