Claims Support Officer

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that’s committed to driving success, innovation and making a difference, while having some fun along the way!

The role and what we are looking for

We’re looking for a compassionate and detail-oriented Claims Support Officer to be the first point of contact for our members during their initial first notice of loss. This role is ideal for someone who thrives on helping others, communicates clearly, and can remain calm and empathetic under pressure.

Some of the key responsibilities of this role include :

• Providing empathetic and professional support to members lodging a claim;
• Setting up claims efficiently and accurately;
• Communicating clearly and confidently with members and internal teams;
• Building trust and rapport with members during a challenging time; and
• Ensuring a seamless and supportive claims experience from the very first interaction.

What you’ll bring

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you :

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop / careers

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