Associate Engagement Manager (Professional

MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. Our Associate Engagement Managers are important to the growth of our Services business and play a key role in growing our practice, and you will have ownership of our customers' Services journey from pre-sales to launch, while driving requirement gathering, proposal and offer creation.

This is a Customer centric role with an emphasis on services sales, but you will also help the account team in their pursuits, plan the customer's delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft's co-sell model, you will collaborate deeply with our Partner, Sales and Customer Success teams.

This role will be either a Canberra or Sydney based role.

• What you'll achieve

3 months :

• Complete MuleSoft product training and become an expert in our consulting methodologies
• Shadow other Engagement Managers both on and off customer sites
• Orchestrate engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting
• Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology
• 12 months
• Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers
• Support Engagement Managers in the assigned vertical
• Contribute to improve our delivery methodology and services practice
• Take ownership of opportunities from inception through to deal closure and delivery
• What you'll need to be successful
• Ability to operate in co-sell model, collaborate, and establish relationships with Account Executives
• Technical and cognitive ability to scope and strategically plan engagements
• Balance of collaborative and self-starter mentality; able to be responsible for your business while also working well within the team
• Track record of selling services / solutions from a vendor into a variety of industries in a co-sale model and experience in being responsible for the requirements gathering, scoping, and effort estimation exercise and delivery until launch
• Project and / or Account Management experience
• Understanding of System Integrators and general consultancy ecosystem and experience with Enterprise Integration technologies
• Proven experience with sales cycles from start to finish in a team selling environment
• Experience in crafting responses to functional and technical elements of RFIs / RFPs
• Ability to travel as required, local and interstate
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
• Accommodations
• Posting Statement
• At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
• LI-Y
• Accommodations
• Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.