Customer Success Manager, Perth, Australia

The Company

FutureOn is a global company with headquarters in Oslo, Norway, and presence in Australia, UAE, USA, UK, France & Italy.

FutureOn is a company with truly revolutionary technology that addresses challenges found in both the subsea domain and in the modern workplace.

The company delivers software that helps energy companies control costs and manage resources better while accelerating energy project development and enhancing field management in the subsea.

Delivered through a cloud based, open architecture operators can for the first time collaborate on field development and design, operation and decommissioning with multiple third parties whilst ensuring data and design consistency.

Our Values :

• Courage to challenge.- _Curiosity move minds.- _Freedom _ : Responsibility earn freedom.
• Respect drives aspirations.- _Balance _ : Trive by balancing life.
• Role
• Reporting into the VP of Customer Success, the Customer Success Manager is responsible for maintaining and developing client relationships to assist in the adoption of the FieldTwin platform. Coordinating with the internal Product Development, Professional Services, Sales and Operations teams they provide technical support to the customer user base ensuring the product value is realized and identify income opportunities to support revenue renewal and gains.

The role shall be based in Perth Australia initially supporting a number of customers both locally and across Australia and the Asia / Pacific region and will involve some international travel.

Working with a set of specifically dedicated partners and clients they will act as ambassadors for the FutureOn software, ensuring that Operators and Partners are utilising FutureOn's suite of products to drive their time to first value. They will be responsible for managing the relationships with their respective clients, ensuring they remain up to date with FutureOn's latest releases and upcoming roadmap.

Their understanding of their specific customer requirements, and the FutureOn product suite, means the Customer Success Manager should be well-placed to identify and support the use of the existing product to meet the customer need needs.