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It Service Desk
Carecone AustraliaBrisbane, Australia3 days ago
Job descriptionRole IT Service Desk Location Perth / Brisbane Emloyement Type Permanent Skills- Understanding of ITSM process Understanding of Ops Ram and Service Now Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc Experience : Minimum 2-4 years RESPONSIBILITIES EUC tasks Good understanding of Laptop, desktop, software, imagining & Printers etc. Build and maintain good understanding stakeholder relationships. Understand business priorities, impact, and urgency across all areas. Coordinate with 3rd Party vendors for delivery of IT equipment. Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc ITIL Ensure ITIL practices are followed by team. Good understanding of incident management P1,P2,P3,P4 Should know Request, changes, problem management. Should know the on-call process while raising the critical issues General Customer service skill Ensure that best practices and standards are followed. Identifying the areas of improvement and implement them within timelines. Initiate, demonstrate, and assume ownership of improvement areas of functionalities. Follow established guidelines, processes, design standards and enterprise development. Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency. Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed. Stock management Manage hardware stock level, and order IT equipment as required. Always ensure availability of end user devices. TECHNICAL SKILLS Must Have Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS) Support connectivity issues for LAN and WiFi connections. Good understanding of TCP / IP and LAN / WAN networking. Work with end user technologies that facilitate BYOD (CYOD, COPE etc..) Job Types Full-time, Permanent
Pay : $65,000.00 - $70,000.00 per year
Schedule :
- 8 hour shift
- Day shift
- Experience
- End USer Computing : 3 years (required)
- Australia (required)
Work Authorisation :
Work Location : In person
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It Service Desk • Brisbane, Australia
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