It Service Desk Analyst Brisbane

Acumentis is Australia's only independent property valuation and advisory services firm listed on the Australian Stock Exchange. Acumentis is a highly respected company providing a diverse range of valuation services with more than 300 team members in over 40 regional and metropolitan locations across Australia. From Northern Queensland to Southwest Western Australia, we value Australia like no other. We take pride in developing and supporting our staff into highly skilled and well-regarded professionals by providing mentoring and development pathways across all areas of our business.

We are seeking an enthusiastic and motivated team player with 6 - 12 months experience who is excited to learn and exceed their expectations. The successful applicant will receive suited training and support to be able to thrive in this role.

Responsibilities include but are not limited to :

• Act as the primary point of contact from staff regarding IT issues, queries and requests
• Level 1 & Level 2 support
• Troubleshoot network, VOIP and infrastructure issues and liaise with suppliers
• Escalate unresolved / critical matters within the Acumentis IT Team and escalate to third party support teams where applicable
• Take ownership of user problems and follow up the status to completion and communicate progress
• Maintain a high degree of customer service for support queries and adhere to Service Management Principles and SLA's
• Publishing and maintaining Knowledge Base articles for staff and IT documentation
• Contribute to and participate in current and future IT Projects

You'll be a great fit for us if you have :

We can offer the successful applicant :

Video