Service Desk Analyst

Join to apply for the Service Desk Analyst role at Mills Oakley

Join to apply for the Service Desk Analyst role at Mills Oakley

An exciting opportunity suited to an entry-level IT professional looking to further their career within a leading national law firm.

About Us

Mills Oakley is a leading national law firm with a proud history spanning over 160 years. In that time, we’ve grown into a Top 10 Australian law firm by size while remaining true to our shared vision of exceptional client service with a friendly and collaborative ethos. Mutual trust and respect are at the heart of everything we do.

The Role

The IT Service Desk Analyst is responsible for the provision of timely and proficient IT support to the firm’s Partners and employees.

In this role, you will be required to ensure that superior customer service and technical support is provided to all Partners and employees. This involves excellent communication and strong IT service management to ensure that all IT issues are resolved efficiently and effectively.

The IT Service Desk Analyst reports to the Service Desk Manager. The IT Service Centre is a national team, and we are looking for a new team member to join our ranks in the Brisbane office.

Your Day

The law firm technology stack includes computer systems, with an emphasis on legal technology including document management and practice management systems, Windows 10 and 11, Office 365, audio visual conferencing, Apple devices and communications networks.

Duties will include, but are not limited to :

• Provide level 1 and 2 support via phone, email, and online tools, assisting Partners and employees with any problems and queries regarding the use of IT services and equipment;
• Effective management and documentation of incidents and service tickets following ITIL best practices in accordance with Mills Oakley service management SLAs;
• Participating in problem management initiatives, technical troubleshooting, and problem resolution;
• Various technology tasks : upgrades, rollouts, documentation, floor walking, office moves, etc;
• Meeting room support; audio visual and video conferencing setup and assistance; and
• Hardware support and asset management.

Your Clients

Your key clients will be internal Partners and employees of Mills Oakley, where you'll be helping with any problems and queries regarding the use of IT hardware, software and other equipment.

Who We're Looking For

What We Offer

We take a collaborative approach to your learning & development, giving you the personal attention and unique opportunities required to help you realise your full potential. We are committed to your health and well-being and offer a multitude of employee benefits including :

Apply

All applications must include a CV and Cover Letter addressed to the Talent Acquisition team and submitted online via our Careers page.

Requirements

Apply

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Law Practice

Referrals increase your chances of interviewing at Mills Oakley by 2x

Sign in to set job alerts for “Service Desk Analyst” roles.

Brisbane, Queensland, Australia 2 weeks ago

Fortitude Valley, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 23 hours ago

South Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane City, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 4 weeks ago

Eagle Farm, Queensland, Australia 3 hours ago

Brisbane, Queensland, Australia A$40,000.00-A$60,000.00 1 week ago

AGSVA Cleared Non-Technical Project Management & Support (Brisbane) - EOI

Brisbane, Queensland, Australia 4 days ago

AGSVA Cleared Technical Project Management & Support (Brisbane) - EOI

Brisbane, Queensland, Australia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr