Multiple Service Desk / Applications Analyst

Seeking multiple Level 1-3 Tech / Applications Support experience will include the following :

• Proven experience in a Service Desk environment resolving level 1 to level 3 technical issues, fulfilling requests in a timely manner, a natural resilience and the ability to 'think outside the square' at times to resolve urgent requests;
• Working in a large enterprise environment supporting customers over the phone, remotely and in-person; so you'll need an eye for detail, ITIL experience and certification preferable;
• Strong troubleshooting and problem solving experience;
• Tertiary qualifications in Computer Science, Information Technology or similar; or you're working towards these qualifications and want a foot in the door for when you graduate;

A proactive nature, an enthusiastic attitude and a genuine desire to help people; You have a proactive nature, a 'get up and go' attitude and exceptional customer service; and

Exposure to various enterprises systems and technologies.

Good knowledge Microsoft office suites (2003,07,10,13,16 & Office365); and

Please submit your resume in Word format only.

Helen Shabhatiwi.

SENIOR ASSOCIATE, INFORMATION TECHNOLOGY

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