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Service Desk Analyst
Circuit Recruitment GroupBrisbane, Australia8 days ago
Job descriptionThe responsibilities include Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution Logging tickets and managing them effectively Setting up and configuring new software and hardware, ensuring 100% functionality. Experience necessary Minimum 2 years' experience in a similar Service Desk or Help Desk role, providing Level 1 / 2 support. Excellent communication skills and the ability to develop rapport with both internal and external clients, both in person and over the phone Hardware and software troubleshooting experience Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable.
Brisbane CBD
- 2+ years experience
- Exposure to a legal or professional services
This role is an amazing opportunity for someone who has 2+ years experience within the Service Desk / IT Support environment and ideally has had exposure to the legal or professional services industry.
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Service Desk Analyst • Brisbane, Australia
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