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Service Desk Analyst
CognizantBrisbane, Australia8 days ago
Job descriptionLead the Incident Management process to ensure timely resolution of IT issues. Oversee the use of End User Tools like Nexthink to monitor and enhance user experience. Provide expert support and guidance to the Service Desk team to resolve technical issues. Utilize Service Now for efficient tracking and management of IT service requests. Manage and maintain Windows operating systems to ensure optimal performance. Implement and troubleshoot networking solutions to maintain connectivity and security. Offer remote desktop support to resolve user issues promptly and effectively. Collaborate with cross-functional teams to improve IT service delivery. Develop and maintain documentation for IT processes and procedures. Conduct regular training sessions for end users to enhance their technical skills. Monitor IT systems to proactively identify and address potential issues. Ensure compliance with company policies and industry standards in all IT operations. Provide regular reports on IT performance and incident resolution to management. Possess a strong background in Incident Management with a proven track record of resolving issues efficiently. Demonstrate expertise in using End User Tools like Nexthink to monitor and improve user experience. Have extensive experience in providing support through Service Desk operations. Show proficiency in using Service Now for IT service management. Exhibit in-depth knowledge of Windows operating systems and their maintenance. Display strong networking skills to manage and troubleshoot connectivity issues. Be adept at providing remote desktop support to resolve technical problems. Have excellent communication skills to collaborate with various teams and end users. Be detail-oriented with the ability to develop and maintain comprehensive IT documentation. Show a commitment to continuous learning and staying updated with the latest IT trends. Demonstrate the ability to conduct effective training sessions for end users. Be proactive in monitoring IT systems and addressing potential issues before they escalate. You can pursue innovative career tracks and opportunities here You can enhance your professional development through education and dedicated training We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
- The Role
In your first few weeks in this role, you can expect to :
You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority :
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Service Desk Analyst • Brisbane, Australia
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