Service Desk Analyst

6 month contract, likely to move to permanent Provide first-level IT support for hardware, software, and user access issues Multiple examples of internal promotion out of service desk We're looking for a proactive and customer-focused Service Desk Analyst to join our clients IT team.

You'll be the first point of contact for technical support, helping staff resolve issues and maintain productivity through timely and professional assistance.Key ResponsibilitiesLog, triage, and resolve incidents and service requests within agreed SLAsProvide first-level support across hardware, software, and mobile devicesPerform basic troubleshooting for network, Microsoft systems, and video conferencingDeliver and maintain IT assets, including setup, recovery, and disposalOffer basic user training on commonly used software and systemsAssist with documentation and drive continuous improvement in support servicesMaintain a safe and compliant work environment in line with company policiesAbout YouExperience in a similar IT support or service desk roleStrong working knowledge of Microsoft products (365 Admin Centre, Azure AD, Teams, SCCM, Intune)Excellent communication skills with the ability to simplify technical language for usersSolid problem-solving skills and a team-oriented approachExposure to networking and hardware troubleshootingTertiary qualification in IT or relevant certifications (desirable)For all Australian based contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading.

Consultant

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• Profession : IT, Technology & DigitalHelp Desk & IT SupportCompany : HudsonDate posted : 17th Jun, 2025