Customer Service Rep

About Our Client

Customer Service Representative - Glen Waverley, Melbourne

Salary : $65,000 - $70,000 + Super

Are you passionate about providing exceptional customer service? Our client, a leading wholesale provider in both B2B and B2C sectors, is looking for a dedicated and enthusiastic Customer Service Representative to join their dynamic team in Glen Waverley, Melbourne.

This full-time role requires you to be on-site 5 days per week, working closely with a collaborative and driven customer service team.

Job Description

Key Responsibilities :

Process purchase orders via phone and email, ensuring accuracy and timely handling.

Liaise with customers regarding product availability, ETAs, and delivery schedules.

Review stock levels and warehouse inventory to ensure orders are processed and fulfilled correctly.

Handle payments, including invoicing and payment processing.

Communicate with the dispatch team to coordinate deliveries and ensure smooth product delivery.

Provide general customer service support, responding to queries and offering solutions in a professional and friendly manner.

Manage customer accounts and update relevant information to maintain accurate records.

Resolve any customer issues or concerns with a focus on satisfaction and resolution.

The Successful Applicant

Skills and Experience :

Previous experience in a sales order customer service role or similar role.

Strong communication skills (both written and verbal).

Ability to handle multiple tasks simultaneously with excellent organisational skills.

Proficient in using office software and CRM systems.

Strong attention to detail and accuracy in order processing and payments.

Positive, proactive attitude with a passion for customer service.

What's on Offer

Opportunity to work with a passionate and close-knit team.

Supportive leadership that values employee development and fosters a positive work culture.

Energetic office environment where teamwork and communication are key.

Long-tenured employees, fostering a stable and inclusive workplace culture.

Career growth within a well-established company.

Full-time, permanent position in a great work environment.

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