Customer Service Advisor / Coordinator - Automotive

Are you a customer service extraordinaire who prides themselves on being highly organised and having control over situations? Are you looking for a supportive workplace with long term career progression?

Euro Technik is an innovative European Vehicle Service Centre located in Perth's Western Suburbs. We have two state-of-the-art workshops and are continually investing in our facilities to ensure we stay at the cutting edge of technology.

A busy position has become available within our company at our Fremantle location for a Full Time Service Coordinator who can demonstrate the highest communication / interpersonal skills with patience and an uplifting personality!

This is an important role at Euro Technik, supporting the Workshop Manager and the team of Technicians ensuring productive workflow and excellent customer service to our customers.

• This role will include;
• Customer Liaison;
• Establish strong rapport with customers, suppliers and managers
• Answering phone calls
• Booking car services / repairs / loan car
• Answering customer queries on technical advice & vehicle advice
• Providing customer with detailed quotes
• Monitoring bookings made through website, following up where necessary and confirming with customer
• Liaising with suppliers
• Administration;
• Printing job cards
• Ensuring parts are ordered for the next day scheduled jobs
• Eftpos reconciliation
• Consolidating client info for feedback surveys
• Banking

Warehouse / Stock :

We are a unique team with a great culture and love a good sense of humour! We have worked hard to be a well-known, respected, European Vehicle specialist and we are looking for someone who is aligned with our core values and share our ethos of dedication to delivering outstanding customer service. We provide professional training and development opportunities to our valued staff members and are always looking forward to improving ourselves professionally and personally.

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