Senior Critical Incident Clinician

TELUS Canberra, Australian Capital Territory, Australia

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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Position Overview

As a Senior Critical Incident Clinician, you will play a vital role in delivering immediate psychological support and interventions to individuals and organizations affected by traumatic events. This includes workplace incidents, accidents, natural disasters, violence, or sudden loss. You will provide onsite and virtual crisis response, psychological first aid, and facilitate group and individual group psycholoigical education to support emotional stabilization, recovery, and return to functioning.

Key Responsibilities

Provide onsite and virtual critical incident response (CIR) services across various sectors following traumatic or high-impact events.

Deliver individual and group psychological first aid, defusings, and debriefings using trauma-informed and evidence-based approaches.

Conduct clinical risk assessments and escalate concerns as needed in accordance with TELUS Health protocols.

Work collaboratively with internal teams, employers, and EAP stakeholders to coordinate service delivery.

Offer brief counselling and psychoeducation to employees impacted by workplace incidents.

Prepare clear and professional clinical documentation and post-incident reports.

Maintain up-to-date knowledge of best practices in trauma response, workplace mental health, and crisis intervention.

Participate in ongoing training, supervision, and professional development activities.

Job Description Included In Job Description Summary

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

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