System Administrator

Title : System Administrator

Your KBR future delivering solutions and changing the world

About KBR :

We are a company of innovators thinkers creators explorers volunteers and dreamers who all share one goal to improve the world.

We deliver science technology and engineering solutions to governments and companies around the world. KBR employs approximately 37000 people worldwide with customers in more than 80 countries and operations in over 30 countries.

For 65 years KBR and its heritage companies are proud to have delivered some of Australias largest and most complex projects.

With around 2000 employees in 6 primary offices throughout Australia we are committed to social and environmental sustainability and delivering projectswitha digital mindset drivinginnovation within our business and for our customers.

We help ensure mission success on land in the air at sea in space and cyberspace for our defence customers.

From individual technologies and services to comprehensive project delivery and mission execution no other company can match the breadth and depth of KBR.

KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities providing low-risk and cost-effective solutions to our customers.

Learn more about our business - Opportunity

The Systems Administrator is responsible for the support maintenance and ongoing improvement of client ICT Service Desk environments ensuring high availability and performance across systems and services. Operating under the direction of the Service Desk Manager this role provides technical support for incidents service requests and changes and plays a key part in maintaining system health and stability for KBR clients.

The Systems Administrator will perform in-depth troubleshooting escalate i ncidents as appropriate and work collaboratively with other technical teams to resolve complex issues. This role requires a proactive approach to system monitoring patching and documentation along with the ability to support scheduled changes and respond to incidents both during and outside of business hours as .

Responsibilities

The key responsibilities of the role will include but are not limited to :

Service Operation s

Provide day-to-day administration and support of client systems servers and infrastructure .

Monitor system health capacity and performance using appropriate tools and dashboards .

Respond to and resolve escalated service requests and incidents in a timely matter and in accordance with SHIs .

Admini ster Service Desks across several government networks with varying sizes and classifications .

Ensure that service operations adhere to relevant SoWs SHIs and ITIL-based service management practices .

Participate in on-call and 24x7 support rosters as .

Incident & Problem Management

Conduct root cause analysis for re curring issues and develop preventative measures .

Escalate complex or unresolved issues to L3 where necessary .

Maintain clear and detailed records of incidents actions taken and outcomes .

Support the Service Desk Manager in tracking ticket trends and recommending service improvement.

Maintenance & Continuous Improvement

Perform routine system maintenance including patching updates backups and health checks.

Ident ify and propose opportunities for automation or efficiency improvements within the environment.

Assist in onboarding new technologies or services in line with client needs and company strategy.

Collaboration & Documentation

Work collaboratively withsupport staff providing guidance mentoring and knowledge transfer.

Maintain and update technical documentation including procedures system conf igurations and knowledge base articles.

Liaise with other technical team s to coordinate support and delivery activities.

Participate in service reviews and / or technical meetings as .

Incident Response & Crisis Management

Act as a primary escalation point for Service Desk ICT incidents working closely with internal teams and external partners to restore services quickly and effectively.

Participate in post-incident reviews to analyse root causes and implement preventive measures.

Qualifications Skills and Experience

Essential :

Experience supporting Microsoft technologies such as Windows Server 2016 / 2019 / 202 2 .

Experience supporting virtuali s ation platforms ( eg. VMWare Nutanix Hyper- V) .

Working knowledge of network fundamentals ( eg. TCP / IP VPN firewalls routing / switching) .

ITIL V3 / 4 Foundation Certification.

NV1 Security clearance (with the ability to upgrade to NV2) .

Ability to troubleshoot complex issues methodically and communicate findings clearly.

Strong documentation and organi s ational skills.

Desirable :

2 years experience in a similar S ystems A dministration or IT support role.

Experience working with government ICT products services and programs.

Experience working with Redhat technologies ( eg. RHEL 7 / 8 / 9)

Familiarity with monitoring platforms ( eg. Elastic SCOM ) .

Experience working with backup and DR solutions ( eg. HYCU DPM Ve eam ) .

Soft Skills :

Clear verbal and written communication skills par ticularly in documenting technical solutions.

Ability to work independently as well as part of a collaborative team.

Professionalism in client interactions with a focus on customer service and support excellence.

Adaptability and willingness to continuously learn and develop technical skills.

Benefits of KBR

A workplace culture certified as a Great Place To Work (Aus India UK & US)

Flexible working conditions

Competitive salary (including annual reviews)

Paid Parental leave

Paid Reservist leave

Income protection

Corporate rewards

Salary packaging / Novated leasing

Discounted employee stock purchase plans

Flu shots skin checks and private health insurance discounts

Career development : Online learning mentorship and career pathways

If youre ready to shape tomorrow lets get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land sea community and culture. We pay our respects to Elders past and present.

As a Major Service Provider of the Australian Defence Force an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

LI-JAW1

Required Experience :

Unclear Seniority

Key Skills

Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS

Employment Type : Full-Time

Experience : years

Vacancy : 1