Audiology Operational Support Officer

Contract TypeFull time, Fixed Term Contract

RegionMelbourne (Support Office)

Job FamilySupport Office|Job Category Recruitment

What you'll do

• The role & team
• Our Audiology department is seeking a highly motivated individual with a strong focus on customer service to join the team. In your role, you will manage our general audiology inbox and act as the primary point of contact for audiology-related questions and escalations, you'll assist our Audiology Partners and Support Office team with audiology related queries and administrative tasks.
• Your duties will include coordinating audiology induction programs, setting up audiology system access for new store openings, and ensuring accurate distribution of operational reports within specified timeframes. Additionally, you'll play a vital role in managing Hearing Services Program (HSP) claims for our Audiology stores.
• We believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, this role will be based at our support office in Port Melbourne.
• The skills we are looking for
• Demonstrated experience delivering excellent customer service
• Proficient problem-solving abilities with the ability to identify, analyse, and resolve customer problems in a timely and efficient manner
• Strong communication skills with the ability to communicate effectively both via written and verbal communications
• Attention to detail
• Retail or Audiology experience is desirable but not essential
• Is this you? Great!