UX / UI / Service Designer

Local Peoples is taking expressions of interest for talented and experienced UX / CX / Service Designers who are passionate about making a positive impact on public sector services through design. You will be excited to join us and support our public sector clients working as an embedded team member in both contract and ongoing roles. You will have the opportunity to work on exciting, strategically focussed projects that aim to have positive benefits for the community and public sector services.

Required Skills And Experience.

• Extensive human-centered design experience.
• Experienced with design thinking, systems thinking, and agile methodologies.
• Experience creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery.
• Working with the UX Researchers and able to carry our design research yourself using a range of quantitative and qualitative techniques to understand and provide recommendations on consumer expectations and needs.
• Using techniques to illustrate the findings persuasively and focusing on how the message is delivered.
• Anticipating risks, responding to them promptly, and helping others recognize them.
• During workshop facilitation, encouraging stakeholders to work together and supporting cross-agency and cross-sectoral approaches to solve issues and problems.
• Experience with digital transformation and / or omnichannel strategies.
• Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions.
• Extensive experience in developing and executing end-to-end customer experience strategies.
• Understanding of accessibility requirements for design, including the WCAG guidelines and public sector design guidelines
• Required to develop and deliver industry-grade design artefacts, and contribute to report writing for applied research, and publication purposes.
• Comfortable collaborating and interacting with clients.
• Ability to manage multiple projects effectively with excellent time management skills
• Knowledge of current trends in digital and interaction design
• Experienced using Figma, Sketch, InVision, Adobe XD, CC, and other design tools.

Residency and Clearance

This role is open to Canberra / Melbourne / Sydney / Brisbane based applicants.

Who are Local Peoples?

Local Peoples is a strategic research and design studio based in Melbourne and Canberra. Our mission is to design healthy, resilient and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental and economic impact. We work across brand and digital design, place and experience design,, content and community engagement. Our key partners include state and local government, social enterprises, universities and large commercial organisations. All are experiencing complex challenges right now and we believe that design research, thinking and delivery can help to solve these challenges and make positive change for people and the planet. We produce www.mattersjournal.com , a publication and community of 100K+, which focuses on design-led social innovation and impact.

Benefits of working with Local Peoples :