Manager, Programs & Visitor Experience

Posted : 21 / 10 / 2024- Closing Date : 06 / 11 / 2024- Salary : $111,966.00 - $120,025.00- Job Type : Ongoing / Non-ongoing; Full time- Location : Canberra- Job Category : Arts, Culture,Other Management,Project Management

• About the National Film and Sound Archive

The National Film and Sound Archive of Australia (NFSA) is Australia's audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection dates to 1935, making it one of the world's oldest audiovisual collections. It is also one of the country's most used cultural collections, with around 125 million views of collection content each year.

The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia's most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA's capacity to digitise our collection at scale - to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.

We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.

We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling.

We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff.

The Programs and Visitor Experience team is part of the Programs and Place Branch. The Branch's key objectives are to increase NFSA's relevance, reach and revenue, particularly through experiences at our headquarters in Acton

The Programs and Visitor Experience team is responsible for managing and delivering Visitor Services, Commercial Venue Hire, Café contract (external supplier), corporate events, and four key streams of on-site public programs and experiences at our Acton location, including :

Additionally, the team collaborates with teams across the NFSA to deliver internal corporate events and provide technical support to Learning programs.

The Manager P&VE will play a key role in refining our strategies, systems, tools and procedures and managing a multi-disciplinary team to achieve this goal.

The Manager P&VE manages a large, multi-disciplinary team, ensuring the effective, safe and timely delivery of all public programs, our 'always on' visitor experience, exceptional customer service and venue hire at our Acton location.

While primarily a management role, the position includes significant opportunity to lead creative dialogue within the team and with external partners, and to contribute ideas for innovative programs, events and products. The Manager P&VE has direct responsibility for managing 'NFSA Co-presents' creative partnerships, developing tourism products and management of the café contractor. The Manager P&VE sits on the Programming Committee which programs activation of the Acton campus. The Manager P&VE reports to and works in close collaboration with the Head of Programs and Operations to ensure alignment of strategy, creative direction and operations.

Under broad direction from the Head of Programs and Operations, the Manager P&VE is responsible for delivering the following functions :