Senior Operational Risk Analyst- South Bank, QLD

About the Opportunity

The Senior Operational Risk Analyst at Flight Centre Travel Group (FCTG) plays a critical role in identifying, assessing, and mitigating operational risks across the business. This role supports the design, development and implementation of risk frameworks, including fraud prevention, detection, and response strategies within the organisation, ensuring compliance with regulatory requirements. This role involves collaborating with various partners and stakeholders to ensure robust operational risk management practices are in place, provide specialist advice on investigations and operational risk related matters to embed a strong risk culture

Day to day you’ll be…

• Provide expert advice on fraud prevention, detection, and response
• Monitor key transactions to detect unusual patterns and potential fraud
• Prepare regular reports on fraud trends, KPIs, and incident outcomes
• Support audits and compliance reviews related to program operations
• Stay current with industry best practices and emerging fraud tactics
• Collaborate with key stakeholders to implement fraud prevention strategies
• Promote a culture of robust risk management and continuous improvement
• Develop and maintain fraud detection rules, alerts, and machine learning models
• Investigate suspicious activity and coordinate with internal teams to resolve incidents
• Conduct root cause analysis and recommend process improvements to reduce risk exposure
• Design, develop and implement operational risk frameworks, documentation, assessments and policies

We’d love to hear from you if you have…

What you'll Enjoy :

Culture : you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People : FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development :  Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development : over 24,500 courses in over 20 languages

Exclusive Staff Discounts :  Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts :  Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future :  Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts :  Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health :  Support and Employee Assistance Program for staff and family

Social :  Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back :  Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability :  The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

We value you

Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Irreverence. Ownership. Egalitarianism.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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