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Quality Advisor, Contact Centre
Communities, Housing And Digital EconomyAustralia5 days ago
Job descriptionAs the Contact Centre Quality Advisor, you will Monitor the work of Contact Centre team members to evaluate service delivery quality and identify coaching, training and development needs. Coordinate and facilitate one on one feedback and coaching sessions with Contact Centre team members to improve customer service quality. Research, assess and report on identified quality and service trends to facilitate continuous improvement in service delivery and customer experience. Liaise with internal and external stakeholders to facilitate the exchange of information and support process improvement initiatives. Promote learning and change initiatives within the Contact Centre environment to foster a culture of growth, continuous improvement, and development.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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Contact Centre • Australia
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