Service Design Lead / Director - Agile, Human Centred Design - FED GOVT

High Profile Federal Government Department

Initial 12-month contract + 1 x 12-month extension!

Rewarding hourly rates $$$ / Hybrid environment in QLD!

A high-profile Federal Government department is looking to engage an experienced Service Design Director (Service Design Lead) to guide strategic service transformation initiatives and lead a multi-disciplinary team delivering participant-focused outcomes. The successful Service Design Lead will be offered an initial 12-month contract with 1 x 12-month extension and enjoy a rewarding hourly rate in a flexible hybrid working environment.

The successful Service Design Director (Service Design Lead) will be responsible for, but not limited to :

• Leading end-to-end service design initiatives across complex, high-impact programs.
• Driving research using observational studies, interviews, prototyping, and analysis to understand current state and user needs.
• Facilitating design-thinking sessions and co-creating future-state experiences and service blueprints.
• Providing strategic direction and creative leadership across cross-functional teams.
• Ensuring services are viable, feasible, and centred on participant and staff experience.
• Coaching, mentoring and guiding design squads to produce high-quality deliverables.

The successful Service Design Director (Service Design Lead) will have experience in the following :

This is a great opportunity with a Federal Government Department and to join a supportive team! The successful Service Design Director (Service Design Lead) will be offered an initial 12-month contract with a view to extension and receive a rewarding hourly rate! If you have the required skills and experience, APPLY NOW . Please forward your application to