Customer Service Representative

Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates worldwide, we support 750+ of the world's leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset.

Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the roleAs a Customer Service Representative, you'll join a team of dedicated professionals passionate about delivering exceptional customer service.

You'll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

About youWe're looking for individuals with :

Customer service experience (highly desirable)A genuine interest in banking or financial servicesStrong computer skills and the ability to navigate multiple systemsResilience and professionalism in a fast-paced environmentWork & Holiday or Student visa holders are welcome!What you will doHandle inbound calls and assist with a variety of general banking inquiries, including : Providing account balancesReplacing debit and credit cardsUpdating personal informationResolving issues with online bankingInvestigating transactions and disputesManaging fraud inquiriesLogging complaints and capturing feedbackProvide accurate information and follow strict identification protocolsNote : This role does not involve sales or upselling. Training period (on-site)Weeks 4–7 : On-the-job training, Monday–Friday.

Full-time availability between 8 : 00 am–8 : 00 pm (NSW time) requiredWe offer 18 roster options to suit your lifestyle :

School hours and split shifts availableChoose full-time (38 hours) or part-time (30 or 24 hours)Work-from-home opportunities available (conditions apply)What we offerFull-time paid trainingDuring training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations.

100% attendance is required during training.If work-from-home is offered, you'll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).Start your journey with Foundever today!

Speak to our recruitment team to learn more.

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