Logistics Technician

Responsibilities

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices, following all Service Level Agreements (SLAs).
• Leverage process knowledge and judgment to complete tasks with minimal supervision.
• Maintain a strong focus on understanding the impact of work when completing tickets and Inventory and Asset Management (IAM) tasks.
• Keep inventory management systems (e.g., configuration management databases, asset management repositories) accurate and up-to-date.
• Ensure detailed physical inventory tracking and staging.
• Assist in reconciling and reporting inventory discrepancies.
• Perform destruction of data-bearing devices (DBD) following SLAs and Microsoft policies.
• Notify management of stock shortages and escalate issues as necessary.
• Comply with security and data management policies.
• Embody company culture and values.

Qualifications

Required Qualifications

Preferred Qualifications

Microsoft is an equal opportunity employer. Applicants will not be discriminated against based on age, race, gender, disability, or other protected characteristics. For accommodations during the application process, please contact us.

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