Service Centre Manager

With over 30 years of sector experience, we're committed to putting people first and continually improving outcomes for citizens.

We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.

We look for the people who share our values of Knowledge, Integrity and Action.

• What does it take to become a Civican?

Positive, highly motivated and self-driven with proven leadership experience in a customer facing environment with excellent people management skills. Proven service management capabilities including driving continuous improvement and extensive experience managing customer and internal stakeholder expectations.

• Requirements
• We welcome your unique talents
• Skills
• Drive and transform the operating model to ensure best support for our customers and the business units
• Work closely with the business, understand business and customer requirements, and ensure the function is set up to deliver to KPIs / SLAs
• Mentor, lead & develop a team to ensure they are set up for success
• Hopefully you also have experience managing an ITSM operation along with proven experience in change management and supporting a transformation program. Someone who has previously worked for a service provider / vendor is attractive to us.
• A day in the life
• Our Service Centre Manager is responsible for ensuring our customers and business units are supported. Working closely with the business, both direct reports and key stakeholders, you will be driving the way forward that is best aligned to ensuring we deliver to contractual obligations.
• Using your knowledge of ITIL, you will continue to improve processes & procedures.
• You understand the importance working collaboratively and towards a shared vision.
• Benefits
• Why you'll love working with us

We know that when our people are happy they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon

So here at Civica, we look after you. Here's what you can expect :

• Career opportunities
• we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
• We're all different
• and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
• Focus on learning
• there are heaps of opportunities to enable you to grow and be your best.
• Giving culture
• we encourage you to "give back" with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice

Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

• We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._