Associate, Home Lending - QLD

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Your career at NAB is about more than money its about serving our customers well and helping our communities prosper.

This role will assist our Home Lending Executives as they drive their business out in the market. You will be part of a successful and diverse team and be the key interface between our Home Lending Executives and our valued customers.

In the Associate Home Lending role you will :

• Demonstrate exceptional customer service to our customers and the Home Loan Executives you support through beingtruly customer centric and customer obsessed.
• Support our customers with their home loan applications from conditional approval through to settlement.
• Attract and retain customers by understanding what drives business growth.
• Continue to build own your own capabilities by driving your own personal development.
• Reduce risk and build trust by protecting our customers employees and the Bank.
• Utilise your knowledge of the Home Loan process to support our customers and Home Loan Executives with any queries.
• Help customers to get set up digitally by educating them on our digital banking options.
• Ensure follow through with any promises of information as well as any known future needs.
• Work as part of a fast-paced and energetic team

What youll bring :

• Your in-depth understanding of the Home Lending process allows you to navigate complex situations with ease and a secured lending accreditation would make you an even greater asset.
• At the heart of everything you do is a genuine passion for putting customers first ensuring their needs are not only met but exceeded.
• You have a natural flair for connecting with customers listening to their concerns and guiding them through their journey ensuring every interaction is seamless and positive.
• Your operational skills are second to none with the ability to manage multiple tasks stay ahead of deadlines and keep a strong focus on the customer throughout.
• You excel at building rapport and trust quickly leveraging strong stakeholder engagement and communication skills to foster lasting relationships.
• As a self-starter youre proactive and driven always taking initiative to solve problems independently while keeping the customer at the centre of your decision-making.
• Results matter to you but so does working as part of a vibrant supportive team that shares your customer-obsessed mindset.
• With a tech-savvy nature youre adaptable and open to new tools and platforms always seeking out better ways to enhance the customer experience.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

Required Experience :

Key Skills

General Services,Business Solutions,Creative,Lab Testing,Application Management,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1