Immediate Response Consultant - Telehealth

Operating in the Australian market for 30 years, Assure Programs (part of the APM Group) is a well-known, strong brand within the EAP Industry. We partner with organisations to provide support, guidance and intervention whilst aiming to reduce mental health challenges that impact on retention and productivity of their employees.

• The Role

Our Immediate Response clinicians are committed to making a difference in people's lives. We know that mental health is impacting on so many individuals, families and organisations in our communities and EAP provides an opportunity to access professional mental health support in a timely manner. We can consider full or part time and during and after hours options.

In this role you will contribute to the values driven, highly professional and ethical delivery of services to Assure customers through the provision of services via telephone and digital platforms like chat and video. The Immediate Response team provide a range of therapeutic interventions to support clients when they first reach out to Assure. This includes individual coaching and counselling to support and guide Managers, HR, People Leaders and their employees on workplace issues, and undertaking outbound health and wellbeing checks. The work will include :

Assessments of client's presenting concerns and related risk

Use short term solution focused therapy to identify goals and provide appropriate skills and strategies to achieve them

Provision of counselling to individuals with a variety of presenting issues including but not limited to mental, emotional, lifestyle management and work life concerns.

Working autonomously with your clients and ensuring best practice in your approach to client work

Being aware of additional services that Assure offer, such as facilitation, group sessions, digital chat, on-site work and manager support, to build skills and opportunities to develop

Flexible Working Conditions

WFH predominately, with Offices in major states (Conditions in line with business needs.)

Provision of IT and other resources as required

There is an opportunity to purchase extra leave and salary sacrifice.

Professional Development

We offer a range of opportunities for clinicians to enhance their Professional Development. The APM Group have regular workshops / seminars / access to Global Journals in house, along with financial support for appropriate external PD

We encourage all clinicians to join a Peer supervision group for additional clinical and supervision support.

Complex and Diverse Work

Within the EAP sector, our clinicians case load includes a range of presenting concerns and various presenting symptoms and diagnosed conditions. Our role will be to assist individuals to engage in receiving the correct support either through EAP and / or through referrals for longer term intervention.

Assure Programs are a part of APM Group

We're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

Ready to join?