Associate Director, Technology Strategy & Planning

Direct message the job poster from AIA Malaysia

Talent Acquisition & HR Business Partner at AIA Malaysia

About the role :

To lead and oversee two critical governance functions : the Technology Project Management Office (PMO) and the Vendor & Contract Management. The role ensures that technology initiatives are delivered strategically, within governance and cost boundaries, and that vendor partnerships are managed efficiently, compliantly, and aligned with the regulatory expectations of the insurance industry (e.g., BNM RMiT, Outsourcing Policy).

Job Responsibilities :

Leadership and Strategy

• Lead, mentor, and develop PMO and Vendor Management team members, fostering a culture of governance, accountability, and service excellence.
• Establish integrated governance across both domains to ensure alignment between technology delivery, financial controls, and vendor performance.
• Represent both functions in internal governance forums, audits, risk committees, and regulatory reviews.
• Oversee the implementation and operation of the technology project governance framework.
• Manage portfolio planning, project intake, prioritization, and resource allocation in alignment with business objectives.
• Ensure project delivery frameworks incorporate benefit realization planning, post-implementation value tracking, and lessons learned.
• Implement and monitor cost management controls including budgeting, forecasting, and variance analysis across initiatives.
• Facilitate portfolio and program steering committees, ensuring transparency, KPI tracking, and timely escalation of risks and issues.
• Promote agile and hybrid project delivery models where appropriate.
• Lead the development and execution of a robust vendor governance and contract management framework, aligned with BNM RMiT and outsourcing guidelines.
• Oversee contract lifecycle management : from RFP, negotiation, onboarding, and SLA setup to renewals and exit planning.
• Maintain a central repository of contracts and ensure key clauses (renewals, performance obligations, termination rights) are tracked and acted upon.
• Drive regular vendor performance evaluations and ensure corrective actions are taken for underperforming vendors.
• Collaborate with Legal, Risk, Compliance, Procurement, and Finance to ensure end-to-end vendor compliance and cost efficiency.
• Support internal and regulatory audits involving outsourced technology services and vendors.

Job Requirements :

Education & Experience :

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Strategy / Planning and Project Management

Industries

Insurance

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