Business Analyst

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Join to apply for the Business Analyst role at Kinetic IT About The Role

Are you a talented and driven individual with a passion for bridging the gap between business requirements and technical solutions? We are seeking a skilled Business Analyst to join our dynamic team. As a Business Analyst, you will play a pivotal role in facilitating ServiceNow enhancements that deliver exceptional value to our customers.

About The Role

Are you a talented and driven individual with a passion for bridging the gap between business requirements and technical solutions? We are seeking a skilled Business Analyst to join our dynamic team. As a Business Analyst, you will play a pivotal role in facilitating ServiceNow enhancements that deliver exceptional value to our customers.

Snapshot of duties / areas of expertise :

Gathering and Translating Business Requirements : Work closely with stakeholders, including developers, requestors, and business owners, to gather and understand their business needs. Translate these requirements into actionable technical enhancements that drive customer value. ServiceNow Enhancements : Take charge of small to moderate enhancements of existing functionality, create or amend standard request items and workflows, and implement new ServiceNow features. Your expertise will be crucial in optimizing ServiceNow to meet evolving business demands. Autonomous and Collaborative Work : Showcase your ability to work autonomously, taking ownership of projects and driving them to successful outcomes. At the same time, thrive in a collaborative team environment, contributing to collective success and knowledge sharing.

What you'll bring to the table :

The successful prospect will demonstrate :

Demonstrable Experience : Proven experience as a Business Analyst, ideally in a technology-driven environment. Showcase your achievements and successful outcomes in facilitating ServiceNow enhancements. AGILE or SCRUM Experience : Familiarity with AGILE or SCRUM methodologies is highly desired. Certification in AGILE or SCRUM is considered a valuable asset, demonstrating your commitment to continuous improvement. Strong Documentation, Communication, and Business Engagement Skills : As a Business Analyst, you must excel in documenting requirements, communicating effectively with various stakeholders, and engaging with business users to understand their needs thoroughly. Customer Focus : Your ability to engage with customers is vital in understanding their unique requirements and translating them into technical enhancements. Strive to deliver exceptional value and exceed customer expectations.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub. Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together – Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to

You can learn more about our culture and crew online at kineticit.com.au. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Kinetic IT by 2x

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