Location : Canberra
Accreditation and Audit
Business Capability and Reporting
The Business Capability and Reporting team is responsible for any technical queries relating to the service for police and Accredited Bodies. The team also manages the reporting functions for the Service, which includes providing data to stakeholders regarding check volumes, revenue and other information relating to the Service.
Policy and Coordination
The Policy and Coordination team is responsible for the business policy direction of the Service, and manages the governance functions of the Branch. The team ensures that critical aspects of the Service meet emerging Government priorities, which benefit the community and national security.
Service Delivery
The Service Delivery team is responsible for providing operational and customer support to police, Accredited Bodies and members of the general public. The team is also responsible for stakeholder engagement for the NPCS.
Secondary Clearing
The Secondary Clearing team supports the processing of nationally coordinated criminal history checks to ensure the Service meets check processing benchmarks. The team supports the operational performance of the Service by assessing those checks that have had potential matches.
To be successful in this role, you will demonstrate the following experience, skills and attributes :
More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.
Support Officer • Canberra, Australia